Cancellation policy

The customer is entitled to revoke his contractual declaration or an already concluded contract within 14 days without giving reasons.
The revocation period is fourteen days from the day on which the customer or a third party named by the customer who is not the carrier has taken possession of the goods. If the Customer has purchased the goods as part of a single order and these goods are delivered separately, the revocation period shall commence on the day on which the Customer or a third party named by the Customer who is not the carrier has taken possession of the last goods.
If TMH has not fulfilled its duty to inform the Customer about the existence of the right of withdrawal (conditions, time limits and procedure for exercising this right), the withdrawal period shall be extended by twelve months.
If TMH subsequently provides the information within twelve months of taking possession of the goods, or in the case of separate delivery of the last goods, the withdrawal period shall end 14 days after the date on which the Customer received this information. In order to exercise the right of withdrawal, the Customer must inform TMH Trading by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of his decision to withdraw from this contract. The revocation must be addressed to TMH Trading GmbH, Ennser Straße 39, 4407 Steyr, Austria:
Phone: +43 7252 50900
E-mail: info@tmhtrading.com
By post: TMH Trading GmbH, Ennser Straße 39, 4407 Steyr, Austria.
The customer may use the sample cancellation form available as a PDF download on the TMH Trading GmbH website for this purpose, but does not have to do so. It is recommended to register and carry out a complaint using the associated order (under MY ACCOUNT). In order to comply with the cancellation period, it is sufficient for the customer to send the notification of the exercise of the cancellation right before the expiry of the cancellation period.